CUSTOMER EXPERIENCE ASSOCIATE
Apply Job ID 114062Who We Are
Integrity. Quality. Humanity. Commitment. Innovation.
These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.
At John Deere Financial, you'll make what isn't possible today, tomorrow's reality. Our financial products and services are helping our key partners secure the best innovative technology and products to enable others to be smarter about how they use the land. Working with the latest technology, collaborating with the best and brightest in the field, expanding your knowledge and honing your skills-all are key components of the John Deere team.
Why Join Us?
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like-
- 17.5% Annual Leave loading
- 15% Super if you choose to go with John Deere- Mercer Super Plan
- A mature outlook on flexible and hybrid work arrangements which allows you to truly balance work and life.
- Paid Parental leave – 16 Weeks for all parents.
- Purchase Leave, Paid Community Leave
- Professional Development Support (Higher Education, Training & Memberships)
- EAP Support & Training
- Equity in pay grades
Incredible company culture where wellbeing of our employees is at the forefront of everything we do.
We embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported. We welcome applications from all backgrounds and believe that by understanding and respecting each other’s differences we will perform at our best!
Position: CUSTOMER EXPERIENCE ASSOCIATE
Function: Customer Experience (CA)
The Opportunity
This is an opportunity for an experienced and motivated Customer Experience Associate to provide quality customer service to our dealer and customer network.
Role Responsibilities:
- Review and audit application details and lending documentation for completeness, accuracy and compliance with Policy and Procedures and within agreed Service Level Agreements.
- Conducts credit and equipment searches to confirm accuracy of details.
- Performs post settlement activities, including maintenance of securities and applicable government stamping.
- Responds to and resolves moderately complex application and settlement service issues and requests.
- Process dealer payments for new and used machinery.
- Review and approve dealer floorplan requests, rentals, and extensions.
- Review and audit dealer funding documentation for completeness, accuracy and compliance with Policy and Procedures.
- Providing backup/support for any other Customer related task that the department requires.
- Assists with problem solving, training, and mentoring less experienced team members.
- Identify process improvement opportunities to ensure overall Customer Experience and Dealer Experience is of an exceptional standard.
- Various other duties including undertaking special projects as required and monitoring inbox queries.
About You
With a strong expertise in problem solving and customer focus, you are an energetic self-starter who is an excellent team player who takes pride in their work and their working environment.
What Skills You Need
- Attention to Detail for documentation compliance
- Ability to respond to Customer and Dealer inquiries supplying appropriate information, assisting with basic online functionality or resolving medium complexity problems.
- Knowledge of business and processes in such areas as Dealer Terms Schedule; Dealer Floorplan Agreement; Privacy Act and Compliance processes for Retail Customers.
- Ability to use standard desktop load applications such as Microsoft Office applications; Teams; SharePoint.
- Ability to use various department specific computer programs. (Has a good understanding of the principles and can independently use the knowledge.)
- Skill in interpersonal communications, negotiation, and conflict resolution. (Has a good understanding of the principles and can independently use the knowledge.)
- Knowledge of products and services offered by the appropriate area of responsibility. (Performs basic functions, understands principles, may teach others.)
What Makes You Stand Out
- Customer Service Experience
- Problem Solving and Negotiation Skills
- Documentation Compliance
Applications for this position will close at COB **13 July, 2025**.
Note: Appropriate work authorisations are required in this country prior to application.
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
John Deere is proud to collaborate with WORK180- an international jobs network that connects smart businesses with talented women.
John Deere is committed to creating an inclusive environment for all employees, and are proud to be recognised by Diversity Council Australia Ltdas an inclusive employer for three consecutive years:
- 2021 - 2022
- 2022 - 2023
- 2023 - 2024